FAQ
How do I place an order?
Answer:
Simply browse our collection, choose the item you like, select the size, color, and any customization options (if applicable), and add it to your cart. Then, proceed to checkout where you'll provide your shipping details and make your payment.
How long will it take to receive my order?
Answer:
Production times vary based on the product, but most items are printed and shipped within 2-7 business days. After that, shipping times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order ships.
What shipping options are available?
Answer:
We offer a variety of shipping options, including standard and expedited shipping. You can view estimated delivery times and prices during checkout.
Do you ship internationally?
Answer:
Yes, we ship worldwide! Shipping times and costs vary depending on your location. You can see the shipping details and rates before placing your order.
Can I change or cancel my order?
Answer:
Once an order is placed, it is immediately sent to production. Unfortunately, we cannot modify or cancel orders once they have been processed. However, if you notice an issue with your order, please reach out to us as soon as possible, and we’ll do our best to assist you.
What if there is a problem with my order (damaged or wrong item)?
Answer:
If there’s an issue with your order, please contact us immediately with your order number and a photo of the damaged or incorrect product. We’ll work with you to resolve the issue, whether it’s a replacement or a refund.
What is your return/exchange policy?
Answer:
Because our products are custom-made, we generally do not accept returns or exchanges unless the product is defective, damaged, or not as described. Please contact us within 14 days of receiving your order if there’s an issue, and we will assist you.
Can I track my order?
Answer:
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
How do I care for my custom products?
Answer:
To ensure the longevity of your custom products, we recommend following the care instructions on the product page or included with your order. For most apparel, machine washing inside out in cold water and air drying is ideal.
Are your products eco-friendly?
Answer:
We are committed to sustainability! Many of our products are made with eco-friendly materials, and our printing processes are designed to minimize waste. Please check the product details for specific information.
How do I get in touch with customer service?
Answer:
You can contact us by email at , or use the contact form on our website. We aim to respond to all inquiries within 24-48 hours.